FAQ & Site Info

RORAGEMS is a trustworthy choice for purchasing gemstones for several reasons. First and foremost, we are a registered business that has been operating since 2021, with a solid reputation built on providing high-quality gemstones. We ensure that our stones are directly sourced from miners, allowing us to offer only natural, authentic gemstones. Our commitment to transparency and customer satisfaction is key, and we welcome any questions or doubts you may have. Feel free to visit our showroom to see the gemstones in person, where our knowledgeable staff will be happy to assist you with any inquiries. At RORAGEMS, we take pride in delivering a trustworthy, reliable, and personalized experience for all our customers.

Yes, you will receive the exact product shown in the picture. However, please note that there may be slight variations in color due to differences in lighting during photography. Rest assured, the overall quality, size, and other specifications will match the description provided.

Yes, we can arrange a convenient time for a live online viewing and discussion, allowing you to see the gemstone in real time and address any questions before making your purchase.

Absolutely! We ship to over 80 countries using reliable logistics partners. Please note customs duties may apply depending on your location. (If your location is not listed or eligible please contact us directly and we will look into this)

Once you checked out we will send you the Bank details where you can transfer the money directly. You were given a reputed bank account which is monitored under Sri Lankan government and therefore your transactions are secured and tracked for any issue you can directly contact the bank.

As soon as we receive the funds to our bank account we will start preparing your gemstone for shipping. Normally it will take 2-3 weeks time to receive your order. If you want an express delivery please contact us before placing the order.

Yes, all our gemstones come with certification from reputed labs in Sri Lanka ensuring authenticity and quality.

Yes, we provide tailored services to meet your preferences for cuts, sizes, and settings.

Yes! by sharing your date of birth and the time with us, we can check the most suitable gemstone for your needs.